Privacy Policy

Our Commitment to Privacy

MetricMind Academy is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website, enroll in our courses, or interact with our educational services. We comply with the General Data Protection Regulation (GDPR) and Cyprus data protection laws.

Contact for Privacy Matters

For privacy-related inquiries, contact us at privacy@domain.com or phone +357 25 748329.

Data Controller Information

MetricMind Academy

Address: 76 Spyrou Kyprianou, 4042 Limassol, Cyprus

Phone: +357 25 748329

Email: privacy@domain.com

Business Registration: Cyprus Educational Services Provider

Personal Data We Collect

1. Contact Information

Full name and preferred name
Email address for communications
Phone number for course coordination
Professional title and company (optional)
LinkedIn profile or professional website (optional)

2. Educational Information

Course enrollment and attendance records
Academic background and experience level
Learning preferences and accessibility needs
Assignment submissions and project work
Course completion status and progress tracking

3. Technical Data

IP address and browser information
Device type and operating system
Website usage patterns and page views
Login credentials and platform access logs
Cookie preferences and consent records

4. Financial Information

Payment method details (processed by secure third parties)
Billing address and invoice information
Transaction history and payment records
Refund requests and processing status

How We Collect Your Data

Direct Collection

Contact forms and enrollment applications
Course registration processes
Email communications and inquiries
Phone consultations and interviews
In-person meetings and events

Automatic Collection

Website analytics and tracking
Learning platform usage data
Email engagement tracking
Social media interactions
Third-party integrations

Legal Basis for Processing

Consent

Marketing communications, newsletter subscriptions, and optional data collection where you have explicitly agreed to processing.

Contract Performance

Course delivery, student support, certification issuance, and all activities necessary to provide our educational services.

Legitimate Interest

Website analytics, service improvement, fraud prevention, and business operations that benefit both parties.

Legal Obligation

Tax reporting, financial record keeping, and compliance with Cyprus educational regulations and EU requirements.

How We Use Your Personal Data

Educational Service Delivery

Course enrollment and student registration management
Learning platform access and progress tracking
Assignment evaluation and feedback provision
Certification and credential issuance
Academic support and mentorship coordination

Communication and Support

Course updates and important announcements
Technical support and troubleshooting assistance
Career guidance and post-graduation support
Alumni networking and professional development
Customer service and inquiry responses

Service Improvement

Website performance optimization and user experience enhancement
Course content development and curriculum updates
Analytics for educational effectiveness assessment
Feedback collection and satisfaction surveys
Research and development of new educational programs

Marketing and Outreach (With Consent)

Newsletter subscriptions and educational content sharing
Course recommendations based on interests and background
Promotional materials for new programs and offerings
Event invitations and webinar announcements
Success story features and testimonial requests

Data Sharing and Third Parties

We DO NOT sell your personal data

MetricMind Academy never sells, rents, or trades your personal information to third parties for marketing purposes. Your data privacy is fundamental to our operations.

Service Providers

We share limited data with trusted service providers who assist in delivering our educational services:

Payment Processors: Secure handling of financial transactions and billing
Email Services: Course communications and marketing (with consent)
Analytics Platforms: Website performance and user experience improvement
Learning Management Systems: Course delivery and student progress tracking
Cloud Storage: Secure data hosting and backup services

Legal Requirements

We may disclose personal data when required by law or to protect our rights:

Compliance with legal obligations and court orders
Protection against fraud and security threats
Enforcement of our terms of service and policies
Cooperation with regulatory authorities and investigations

Data Retention Periods

Data Type	Retention Period	Reason
Contact Form Inquiries	3 years	Follow-up communications and service improvement
Student Academic Records	7 years	Certification verification and educational compliance
Financial Transaction Data	7 years	Tax obligations and financial regulations
Marketing Consent Records	Until withdrawn	Ongoing consent management and compliance
Website Analytics	26 months	Service improvement and trend analysis
Alumni Network Data	Indefinite (with consent)	Professional networking and career support

Your Privacy Rights

Right to Access

Request a copy of all personal data we hold about you, including how it was collected and how it's being used.

Right to Rectification

Correct any inaccurate or incomplete personal data we maintain in our systems.

Right to Erasure

Request deletion of your personal data when it's no longer necessary for our services or legal obligations.

Right to Data Portability

Receive your personal data in a structured, machine-readable format for transfer to another service.

Right to Object

Object to processing of your personal data for direct marketing or legitimate interest purposes.

Right to Withdraw Consent

Withdraw your consent for processing at any time where consent is the legal basis for processing.

How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@domain.com or phone +357 25 748329. We will respond within 30 days and may require identity verification.

If you're not satisfied with our response, you have the right to lodge a complaint with the Cyprus Data Protection Commissioner or your local supervisory authority.

Data Security Measures

Technical Safeguards

SSL encryption for all data transmission
Secure cloud hosting with EU data centers
Regular security updates and monitoring
Access controls and authentication systems
Encrypted data storage and backup systems

Organizational Measures

Staff training on data protection principles
Limited access on need-to-know basis
Regular security audits and assessments
Incident response and breach notification procedures
Data protection impact assessments

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours of discovery, as required by GDPR regulations.

International Data Transfers

MetricMind Academy primarily processes data within the European Economic Area (EEA). When we use service providers outside the EEA, we ensure appropriate safeguards are in place:

Adequacy decisions by the European Commission
Standard Contractual Clauses (SCCs) for data protection
Binding Corporate Rules for multinational service providers
Certification schemes and codes of conduct

Contact Information

Privacy Questions